Legal

Complaints Policy

At Your Career Ally, we take pride in delivering professional-grade career marketing assets and training programmes. If you feel any part of our service has fallen short, we want to resolve it quickly.

Your Career Ally is a trading name of Nigel Vickers, a sole trader. Business correspondence address: 26 Lancaster Way, Shackleton Village, Stratford-upon-Avon, Warwickshire CV37 5AA. Email: hello@yourcareerally.co.uk. Telephone: 0333 091 6226.

Step 1: Informal Resolution (Your Revision Rounds)

Most issues relating to CV wording, sector tone, or target alignment are best resolved during your included revision rounds. Simply compile your constructive feedback and send it to your dedicated consultant.

Step 2: Formal Escalation

If you have a wider complaint about a consultant, scheduling, or contract delivery that has not been resolved informally, please follow our escalation path:

Submit in Writing: Email us at hello@yourcareerally.co.uk with the subject line "Formal Complaint." Please outline the specific issue, your target package, and your preferred resolution.
Our Response: We will acknowledge your email within 48 hours and conduct a thorough internal audit of your project timeline, consultation logs, and draft documents.
The Resolution: We will issue a formal written proposal or resolution within 5 business days. This may include arranging a complimentary coaching session, switching consultants, or conducting an extra review tier to ensure complete satisfaction.

Need to raise a complaint?

Email us at hello@yourcareerally.co.uk with the subject line "Formal Complaint" and we’ll respond within 48 hours.